Terms of Sale
Definitions
These Terms of Sale (“Terms”, “Agreement”) are an agreement between you (“you”, “your”, “customer”) and The My CP & Me Store (“Us”. “We”, “Our”, “My CP & Me”, “The Store”) the purpose of the agreement is to outline all terms of sale that take effect upon your completion of a purchase at The Store and your completion of a purchase at The Store hereby constitutes acceptance in their entirety to these Terms. We reserve the right to modify or amend this agreement in part or in its entirety without notice to you. Your completion of any purchase constitutes acceptance of this agreement and/or any subsequent changes. Your acceptance of this agreement also constitutes acceptance of all policies set forth by The Store located in the information section of the footer of the store also in their entirety. These policies include our Terms of Service, Privacy Policy, Return/Refund/Order Cancellation Policy, Shipping Policy, Maintenance Policy, Rewards Policy, Price Match Guarantee, and Accessibility Policy. Placing an order constitutes acceptance of terms in this agreement as well as all the other terms documents listed above in their entirety.
Placing An Order
Placing an order can be done on themycpandmestore.com (“the Website”) you can purchase as many items as you want so long as the items are available from our suppliers (more on our suppliers later in this agreement)
The Process After Ordering
After you place an order we will wait 7 calendar days to approve your order (“the cancellation period”) this gives you time to request cancellation of your order if you change your mind, this cancellation period can be waived by you if you wish by contacting our support team. Payment will be collected at the time of purchase and if cancellation is requested we will issue you a refund. In the event the cancellation period is allowed to lapse without you contacting us we will then approve your order for our supplier and assume you still want all items in this order. After order approval our suppliers will get to work manufacturing the items in your order. Our suppliers will contact both us and you and send the necessary information we and you require for your order in the effort to keep all parties informed. After our supplier manufactures your items they will ship the items directly to you. We don’t ever actually handle your products we just facilite design, order management, and customer service. While our suppliers facilite manufacturing, shipping, and storage (upon returns)
Suppliers
We use a number of suppliers to manufacture and ship your products to you such as Printful, Printify, and Gooten - these suppliers make our store possible. As stated previously they manufacture our products and ship them directly to you. We don’t directly handle any of our merchandise you purchase. Items are printed-on-demand meaning they are not created until our supplier receives an order request from us. This means there is not a stock pile of our products for distribution which is why orders may take longer to get to you.
Returns/Refunds/Order Cancellations/Exchanges
You can find our return and refund policy at https://themycpandmestore.com/pages/return-refund-policy this policy outlines our terms relating to returns, refunds, exchanges, and order cancellations
Product Availability
We cannot control the availability of our products at any time as they are manufactured by our suppliers and our suppliers can discontinue products at anytime or be out-of-stock of products or a particular variant. This means that for these reasons any product can be unavailable at anytime for any number of reasons. We reserve the right to remove or replace items for sale at our leisure. Items will be marked “out-of-stock” by our store and be unavailable to add to your cart in the events of any Product Availability issues. We will work on resolving availability issues as soon as we can.
Order Edits & Modifications
Due to potential price discrepancies with order edits and modifications we don’t allow any modifications to an order at anytime during the process including the cancellation period. In order for any changes to be made you would need to cancel an order within the allowed window and create a new one.
Acceptable Payment Methods
We have a variety of payment methods available for your convenience. A list of these methods can be found on our “Why Shop With Us” page at https://themycpandmestore.com/pages/stay-safe-while-you-shop
Our Right To Refuse Service
We may at our sole discretion and on an order-by-order basis refuse to fulfill and process an order. In the event an order is refused you will receive a refund in the amount of the order to your original payment method and an email explaining your order was refused and why. Orders are often refused due to a higher risk to us and our refusal to take that risk in fulfilling the order. By refusing your order you will receive your money back but our suppliers also will be instructed to disregard your order and not make or ship it, therefore you also won’t receive the product(s) requested in the order because the order was refused
Notice of Communications That Pertain To Orders
By proceeding to checkout & completing an order you consent to receiving communications from The My CP & Me Store that pertain to your order. You will receive communications from The My CP & Me Store by email from our support team. These emails will come from support@mycpandme.org or may appear from store+76826509613@shopifyemail.com (if they come from this email the address may not be immediately visible and it may just come up as “The My CP & Me Store” ) these emails will contain important order information and updates as the order process progresses so be sure to check your spam folder. If you checkout with a phone number our team may message you from our phone line at 317-824-9524 with important order updates. The method we use to contact you will depend on the details you submit at checkout. Our marketing team may also contact you from our marketing line at 1-855-964-0645 (messages from our marketing team may also include order updates) By default we will always send you messages pertaining to an order by email if one is available and will only message you by phone if an email is not provided on the order. Rest assured no matter which way you are contacted if it comes from any of the above named sources it is legitimate and we are contacting you either about a recent purchase that you have received or with any order updates as the progress to you receiving your upcoming order continues. You will receive both automated and manually generated emails from each order you place. Order confirmation emails/texts shipping emails/texts etc. will be auto generated but during the cancellation period you will receive a total of two (2) manually generated emails/texts from us the first will let you know an actual staff member has reviewed your order and is aware of it’s existence and by when you would have available to cancel this order in accordance with order cancellation policy. The second (2) that is sent manually is after the order cancellation period expires or after you request to waive the period (whichever applies) letting you know the period has ended and your order has been officially sent over to all applicable suppliers for processing and manufacturing. We will also send manual emails/texts in regards to an order at customer request to answer questions etc. All other emails/texts pertaining to orders should be auto-generated
Changes To This Policy
Archives
We provide for you convenience an archive of past versions of this document available at https://themycpandmestore.com/pages/archives-terms-of-sale it is the version that was most recent at the time you access the website or place an order that will apply in regards to any you do on the store
Contact Us
If you have any questions about this policy or the store in general please feel free to contact us. Our phone number is 317-824-9524 and you can either call or text us. You can email us at support@mycpandme.org as well. We will return your inquiry during business hours of Everyday 10 a.m. - 4 p.m. EST
LAST REVISED Monday May 27 2024
