Archive: Return/Refund/Order Cancellation Policy 05/07/24

Return Addresses May Vary Contact Us For Assistance With Returns

 Contact Details

Phone: +1 (317) 824-9524 (Call & Text)

Email: support@mycpandme.org

Address (For Mail Correspondence Only, No Packages, No Returns - All packages like returns will be returned to sender if sent to this address Contact Us For Return Instructions)

8465 Keystone Crossing, Suite 115

Box 636

Indianapolis, IN 46240

Hours of Operation:

Everyday 10 a.m. - 4 p.m. EST (Holiday hours may vary)

 

My CP & Me, L.L.C. offers a 1 calendar month money back guarantee for damaged and defective products. If you need to submit a claim for damaged/defective products you must do so no later than 1 calendar month from the day you receive your order. This mean if your order was delivered on December 17th you would have until January 17th to file for a return, and if your order was delivered on June 15th you would have until July 15th to submit a claim, etc. We reserve the right to refuse a return or refund for things such as buyers remorse or if there isn't any irrefutable proof of fault (in any case during creation, packaging, shipping, or delivery) on our end or the end of our suppliers. Any returns or refunds without clear fault by us or our suppliers are at our sole discretion and may be accepted or rejected on a case-by-case basis. If there are product damages/defect we will request images of those for our supplier. All products must first be returned (if applicable) before a refund will be issued to you. After we confirm the product has been received (if applicable) a refund will be issued to your original payment method in the amount of the product(s) you ordered and later returned Your item(s) must be actually returned to our supplier if applicable (when you return an item with us we will have you return it directly to the supplier) no later than 21 days after the date you requested the refund/return/exchange in order to still be able to receive the refund/return/exchange requested (unless there are issues brought to our attention by the shipper or supplier that will result in a longer return time outside of your control) Failure to return the product(s) (returned products are defined as products our supplier says are returned) if you are asked by us to return the product(s) within the 21 day widow (assuming no issues arise outside of your control that are verifiable by the shipper or supplier in which case we will take those issues into consideration) will result in ineligibility for refund or exchange. You can also request an exchange if the product you originally received was incorrect (exchange orders for incorrect items won’t be processed until incorrect items are received by our supplier if applicable) when doing an exchange we can only exchange for the “originally ordered” item. The “originally ordered item” is defined as The item our system shows the item was suppose to be originally. (e.g. if you originally ordered a small “I Have CP What’s Your Superpower Men’s classic tee” we can’t exchange it for a medium “Big Bro of A CP Hero Men’s classic tee” even from the same supplier because it isn’t the same originally ordered product) if you would like a different product it is best to go with a return and refund option. An exchange will be based off your original order meaning if you ordered a small but received medium the exchange can only be used to receive the small. My CP & Me, L.L.C. accepts all financial obligations and penalties to the production of the incorrect item. You acknowledge that your receipt of the originally ordered item satisfies the correction of any wrong-doing made by My CP & Me, L.L.C. and their suppliers and therefore do not hold My CP & Me, L.L.C. and/our their suppliers liable (financially or legally) for the incorrect item upon the items correction. Due to the definition of an “originally ordered item” an exchange is not suitable for an error on the customers end (e.g. you meant to order large but accidentally ordered medium of the same product) this is because the originally order item in the system would be the medium and exchanges can only be exchanged for the originally ordered product(s) 

or you can request your refund in the form of store credit. If you elect this method we will create an electronic gift card for you in the amount of your refund and email you the gift card code which can be used solely on our store

You can request a return/refund/exchange by logging into your account here:

 https://themycpandmestore.com/account/login

or emailing support@mycpandme.org

 

After you submit your request a member of our support team will be in contact to discuss the return/refund/exchange process. Please allow up to 5 business days for someone to get in touch after you first submit your claim

 

It is stated in each items description if the item is or is not eligible for returns and refunds. Some items may not be eligible for returns & refunds

We will email you a return label to send products back (if applicable) to any applicable supplier. The cost of return shipping is handled by My CP & Me, L.L.C. However the cost of any materials needed for the return such as a box and packing tape are handled by the customer. My CP & Me, L.L.C. will only send you the return label by email. If a return is requested by us in order for you to get a refund you will be responsible for return materials (as described above) if possible feel free to use the original package the item(s) were delivered to you in for the return replacing the old shipping label with the new one we will email to you

The return address for your products should be on the label emailed to you. Return addresses may vary as our suppliers may vary so if you are returning multiple items from different suppliers you may have multiple labels and in turn multiple packages. This is also why we can't simply give you one return address since they could be going to multiple suppliers.

 

For claims of missing items all claims must be made no later than 1 calendar month (as described above) after the estimated delivery date. Please allow 5 days past the estimated delivery date before filing a missing items claim. (In case your package is running late) After your missing items claim is filed we will investigate to see what happened to your package. If we find your package is truly lost we will issue a refund to you. All refunds for missing items are at our sole discretion. If your package does end up showing up after the refund is issued for missing items please feel free to keep the item(s) as our gift to you for late merchandise. 

Order Cancellations:

You have approximately 7 days (Sunday -Saturday Excluding holidays although holidays count as days unless the actual deadline day falls on the holiday date) from the date of order placement to request order cancellation. We will email you (to the address included in your order) after order is received instructing you by when you would need to cancel, so be on the lookout for those updates. Cancellation must be requested no later than the date we include in the email where we give you your cancellation deadline (which will include a specific date & time) For example if you placed an order at any point on a Wednesday January 9th seven days after that would be Wednesday January 16th so you may have until Wednesday January 16th at 4pm EST to request cancellation on an order placed that day but if you place an order on a Saturday February 7th seven days after that would be Saturday February 14th but since that particular day is a holiday you would have until Sunday February 15th at 4 pm EST to request cancellation for the order placed on Saturday  February 7th (these are just examples to demonstrate how the date calculation works with holidays and without) Again we will email you and exact date/time by when cancellation would be needed within the above named window. Be advised that orders may not be finalized (at our sole discretion) until the start of the next business day following the cancellation deadline that was emailed to you; we will email you when your order is finalized and our team gets to work making your requested items. Order edits and modifications are not allowed at any stage even during the cancellation period. To edit an order you would need to cancel and create a new order. This is to prevent payment discrepancies. Payments are captured immediately after order placement this is because payment systems have a hold window shorter than the return window we allow. However, in the event of order cancellation you will receive a 100% no questions asked refund to your original payment method. So, even though we take the money you are guaranteed it will be returned to you upon request of order cancellation. After cancellation is requested we will immediately get started on your refund, please allow a few business days after request to allow the refund to process. You can request cancellation by emailing our support team at support@mycpandme.org with your request. If you submit a request for cancellation our team will contact you letting you know your request was received and begin the order cancellation process. Your payment will be refunded upon this request. If your order is canceled (either at your request or at our discretion) any funds will be credited to your original payment method. We wait until after the order cancellation period has expired to approve your order for fulfillment this means if a cancellation is received we can inform our supplier to disregard the order and no return is necessary on your part because our supplier won’t begin production until the order is approved. We will contact you after we receive your order using the contact details provided in the order to inform you the order was received and by what date you have to cancel until your order is processed for fulfillment in accordance with this policy. After the grace period expires and your order is processed we will contact you again to let you know your order was processed for fulfillment therefore order cancellation is no longer possible. Regardless of return & refund eligibility in the event of order cancellation your payment will be refunded to you please allow a few business days for the refund to clear in the end we basically just undo the whole purchase with a no fault mentality because with order cancellation no tangible product is involved yet and payment will be 100% returned. In order to process your request please send an email from your email address on file with the order to the support email listed above. In the email please reference your order number and desire to cancel the order. You can request to waive the order cancellation period at any time and if you request the period be waived we will immediately submit your order for fulfillment. (Voluntary waiving the cancellation period can lead to faster delivery) all cancellation waiver requests must be submitted in writing. Waiving the cancellation period will make your order ineligible for cancellation and return and refund eligibility posted on the items page will apply. If you have any questions about the order cancellation process or the status of a refund please contact our support team

 

Our Right To Refuse Service:

We may at our sole discretion and on an order-by-order basis refuse to fulfill and process an order. In the event an order is refused you will receive a refund in the amount of the order to your original payment method and an email explaining your order was refused and why. Orders are often refused due to a higher risk to us and our refusal to take that risk in fulfilling the order. By refusing your order you will receive your money back but our suppliers also will be instructed to disregard your order and not make or ship it, therefore you also won’t receive the product(s) requested in the order because the order was refused

An Exchange is best for: An issue with the supplier/merchant and the customer receiving something different than the product(s) they ordered originally due to our error or the error of a supplier.

 

A Refund is best for: An issue with the merchandise not arriving as the customer expected due to an accidental error by the customer, if the item(s) didn’t arrive at all or arrived late, if the customer just wants a faster process

Last Revised Tuesday May 7th 2024